Before contacting us for personal support please:

• Make sure you are using the latest version.
• If you still can't solve your problem, please contact our support team. Most of the time, our response will be within 2-3 business days. For better and faster solve the problem, please write clearly. Say what you mean, and make sure it can't be misinterpreted. If you have a problem, please tell us how to duplicate the problem again. Write down the error messages, especially if they have numbers in them. If possible, do a screen capture of any bugs in the program and send that to us while your computer has bugs. If you have bought our software, to get our best and fastest service, your email need include your order ID, the product name you bought and the product ID.